Frequently Asked Questions

JWS repairs iPhones, Samsung Galaxy phones, Android devices, iPads, tablets, laptops, desktops, gaming PCs, PS5, PS4, Xbox Series X/S, Xbox One, Nintendo Switch and controllers. Board-level micro-soldering is also available for devices that need component-level repair.

Phone screen and battery repairs are often completed in 30–60 minutes when parts are in stock. Console HDMI repairs typically take 1–3 business days. Computer and laptop repairs usually take 1–2 business days. Motherboard and micro-soldering work may take 2–5 business days depending on complexity.

Many common phone repairs — screens, batteries, charging ports — can be completed the same day if parts are available. Console, computer and board-level repairs generally require more time for proper diagnostics and testing.

Repair pricing depends on the device, model and issue. Use the instant quote tool on the website for a fast estimate, or call JWS for model-specific pricing. Every repair includes a clear quote before work begins.

Yes. JWS explains part options — including the difference between OEM-quality and aftermarket parts — before starting any repair. The focus is on dependable outcomes rather than racing to the lowest price. Warranty coverage is included on replaced parts.

Yes. Repairs performed by JWS include warranty coverage on replaced parts. If an issue arises after a covered repair, bring the device back and JWS will evaluate it.

Yes. HDMI port repair is one of the most common services at JWS. PS5, PS4, Xbox Series X/S and Xbox One HDMI repairs are available for both walk-in and mail-in customers.

Yes. JWS accepts mail-in repairs for phones, tablets, game consoles, controllers and motherboards. Submit the online mail-in form, ship the device securely and JWS will contact you with a diagnosis and quote. Free return shipping is included when you approve the repair.

JWS is located at 1167 Deer Park Ave. in North Babylon, NY and serves surrounding communities including Deer Park, West Babylon, Babylon, Lindenhurst, Bay Shore, Brentwood, Copiague, Amityville, Commack, Islip, Farmingdale, Massapequa, Suffolk County and Nassau County. Mail-in repair extends service nationwide.

Appointments are recommended to reduce wait times, but walk-ins are welcome during business hours. You can book an appointment online through the booking page.

JWS is open Monday through Saturday, 10:00 AM to 6:00 PM. The shop is closed on Sundays.

Potentially, yes. No-power issues can be caused by battery failure, charging circuit problems or board-level damage. JWS runs diagnostics to identify the root cause before recommending a path. Micro-soldering is available for board-level failures.

Yes. JWS performs ultrasonic board cleaning and component-level inspection for liquid damage. The sooner a water-damaged device is brought in, the better the chance of recovery. Waiting allows corrosion to spread and reduces repair success rates.

Yes. JWS replaces analog stick modules on PS5 DualSense, Xbox Series, Xbox One, Switch Pro and Joy-Con controllers. The replacement addresses the root cause of drift rather than temporary calibration fixes.

Yes. JWS handles MacBook screen repairs, battery replacement, charging issues, keyboard problems and board-level liquid damage recovery. Diagnostics and an honest quote are provided before any work begins.

JWS is upfront about repair economics. If the cost of repair approaches or exceeds the replacement value of the device, you will hear that before any work begins. There is no charge for the initial diagnostic assessment.

Screen protectors are available and recommended after screen repairs. Ask about protection options when picking up your device.

Use the instant quote tool on the website for a fast estimate, call the shop directly, or book an appointment for an in-person diagnostic. All three options are free with no obligation.