Where to Send Your Xbox for HDMI Repair (If No Local Shop Can Do It)

You've got an Xbox Series X or Series S with a broken HDMI port, and the repair shops in your town either can't fix it or want to send it away themselves. This is incredibly common — HDMI port replacement requires board-level soldering skill and equipment that most phone and computer repair shops don't have. So where do you actually send it?

What to look for in a mail-in console repair shop. Not all mail-in services are equal. Before you ship a $500 console across the country, check for these things: Does the shop do board-level soldering in-house (not outsource it)? Do they have real reviews mentioning console HDMI work specifically? Do they diagnose for free and quote before working? Do they include free return shipping? And do they have a warranty on the repair? If a shop checks all those boxes, your console is in good hands.

Why not just send it to Microsoft? You can, but Microsoft's out-of-warranty repair fee is typically $200 or more, and physical damage to the HDMI port often isn't covered. Turnaround is usually one to three weeks including shipping both ways. And like Sony, Microsoft may replace your console with a refurbished unit instead of repairing yours — meaning you lose your specific hardware and potentially your stored data. A mail-in specialist repairs your actual Xbox and sends it back intact.

How the mail-in process works at JWS. Submit the mail-in form, pack the Xbox securely (sturdy box, bubble wrap, no accessories), and ship it with tracking. After arrival, the HDMI port and board are inspected under magnification and you get an exact quote — diagnostics are free. Approve the repair, and the port is replaced with precision soldering and tested at 4K resolution. Your Xbox ships back with free return shipping, usually within a few days.

What does it cost? Xbox HDMI port repair at JWS starts at $125 — far less than a new console and less than Microsoft typically charges for out-of-warranty service. You only pay the repair fee and your inbound shipping. No surprise charges.

Can I trust shipping my Xbox? As long as you pack it properly, yes. Use a box with at least 3 inches of clearance around the console, wrap in bubble wrap, and fill gaps with packing paper. Skip the cables. Use tracked shipping (USPS Priority, UPS or FedEx). JWS has handled hundreds of mail-in console repairs and the process is well established.

If your Xbox has a broken HDMI port and there's no qualified shop near you, mail-in HDMI repair is the smart move. Get started with the form, or check out the Xbox HDMI repair page for more details. You can also get a quick price with the instant quote tool.

Need help with this repair?

JWS can inspect the device, explain options and provide a quote before work begins.