Mail-In PS5 HDMI Repair: How It Works, Cost & What to Expect

Your PS5 has no signal, you've confirmed it's the HDMI port, and after searching your area you've realized there's no shop nearby that does board-level console repair. You're not alone — HDMI port replacement is specialized work, and most general repair shops can't do it. That's where mail-in repair comes in. Here's exactly how it works when you mail your PS5 to JWS for HDMI port repair.

Step 1: Submit the mail-in form. Start by filling out the online mail-in form. Describe your console (PS5 original or Slim) and the HDMI issue — no signal, bent pins, loose port, flickering, whatever you're seeing. This gives the technician context before your console even arrives.

Step 2: Pack and ship your console. Use a sturdy box that's at least 3 inches larger than the console on all sides. Wrap the console in anti-static bubble wrap and fill any empty space with packing paper or foam so nothing shifts during transit. Skip the power cable, controllers and HDMI cable unless you're told to include them. Ship with a carrier that provides tracking — USPS Priority Mail, UPS Ground and FedEx Home Delivery all work well. You create your own inbound label.

Step 3: Diagnosis and quote. After the console arrives, JWS inspects the HDMI port and the surrounding board under magnification. Within 24 hours of arrival, you'll get a diagnosis and an exact repair quote. Diagnostics are always free, and no work is done without your approval.

Step 4: Repair. Once you approve, the damaged HDMI port is removed with hot-air rework tools and a new OEM-grade port is soldered in. The console is reassembled and tested at full 4K output to confirm everything works. Most HDMI repairs are completed the same day they're approved.

Step 5: Free return shipping. Your console is packed securely and shipped back to you with free return shipping and tracking. Most customers have their PS5 back within 5 to 7 days from the day they shipped it out.

What does it cost? PS5 HDMI port repair starts at $125. You pay the repair fee plus your own inbound shipping — return shipping is free. There are no hidden fees, and if you decide not to proceed after the diagnosis, your console is returned (you cover return shipping in that case). Compared to Sony's out-of-warranty fees and multi-week wait times, mail-in repair to a specialist is usually faster and cheaper.

Ready to get your PS5 fixed? Start with the mail-in HDMI repair page or get a quick price estimate with the instant quote tool. You can also visit our PS5 HDMI port repair page for more on the repair itself.

Need help with this repair?

JWS can inspect the device, explain options and provide a quote before work begins.